Privacy Policy for Hotel Shanker Palace
At Hotel Shanker Palace (“we,” “our,” “us”), located in Katra, Vaishno Devi, Jammu and Kashmir, we respect and prioritize your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it.
1. Information We Collect
We collect information necessary to provide you with a comfortable and seamless stay:
- Personal Information: This may include your name, address, contact number, email, identification (e.g., passport or ID card for verification as per government requirements), and payment information for booking and reservation purposes.
- Booking and Stay Information: Details such as your reservation dates, room preferences, special requests, and any services used during your stay.
- Sensitive Information: In some cases, we may request sensitive information, such as medical needs or accessibility requirements, to enhance your experience. We will only collect this information with your explicit consent.
- Website and App Usage: If you visit our website or use our app, we may collect information like your IP address, browser type, device information, and browsing activity to improve your experience and our services.
- Feedback and Preferences: Information you voluntarily provide through surveys, feedback forms, or personal requests to help us improve our services.
2. How We Use Your Information
- Booking and Service Fulfillment: To manage reservations, check-in/check-out processes, and provide requested services during your stay.
- Payment Processing: To facilitate payments, including deposits, billing, and refunds as necessary.
- Personalized Experience: To understand your preferences and offer personalized services, including room preferences and other amenities.
- Marketing and Promotional Communications: With your consent, we may send you emails or SMS about special offers, events, and news about Hotel Shanker Palace. You may opt out of these communications at any time.
- Legal Compliance and Security: To comply with applicable laws and local regulations (e.g., guest registration as per Jammu and Kashmir government requirements) and ensure the safety and security of our guests and premises.
3. Sharing Your Information
We only share your personal information in limited circumstances:
- Third-Party Service Providers: We may share information with third-party vendors who assist in providing services, such as payment processing, online bookings, and housekeeping.
- Legal Requirements: If required by law, we may share information with government authorities to comply with legal obligations, including guest registration and reporting.
- Business Operations: If Hotel Shanker Palace undergoes any reorganization, acquisition, or transfer of ownership, guest information may be shared with relevant parties involved in the transaction.
4. Data Security
We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online system is entirely secure, and we cannot guarantee absolute security.
5. Retention of Your Information
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. Retention periods vary based on the type of information and purpose.
6. Your Rights and Choices
- Access and Update: You have the right to access and update your personal information at any time.
- Opt-Out: You may opt out of marketing communications by following the unsubscribe instructions or contacting us directly.
- Data Deletion: Where applicable, you can request deletion of your information, subject to legal retention requirements.
7. Children’s Privacy
Hotel Shanker Palace does not knowingly collect personal information from children under 18 without parental consent. If we become aware that we have collected such information, we will delete it promptly.
8. Policy Changes
We may update this Privacy Policy periodically. Changes will be posted on our website and, where significant, will be communicated to you directly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Hotel Shanker Palace
Katra, Vaishno Devi
Jammu and Kashmir
Phone: 9419164777
Email: hotelshankerpalace@gmail.com